Overview
Spa & Wellness Assistant Manager Jobs in Doha, Qatar at Mandarin Oriental Hotel Group
Position: Spa & Wellness Assistant Manager at Mandarin Oriental Hotel Group
We are seeking a Spa & Wellness Assistant Manager at Mandarin Oriental Hotel Group in Doha to oversee spa operations and ensure exceptional service quality.
Scope of Position
The role involves responsibility for the daily operations of the Spa & Wellness, maintaining high standards, ensuring policies compliance, and supporting team development.
Responsibilities
- Communicate corporate and hotel policies, SOPs, and standards to staff.
- Support Human Resources and facilitate learning and development activities.
- Ensure compliance with LQE, MOQA, Forbes standards and data protection guidelines.
- Advise on safe, sound and sustainable practices and adhere to the Safe, Sound & Sustainable & Social Media policies.
- Act as a hotel ambassador and uphold zero‑tolerance discrimination and harassment policies.
- Plan and manage spa staff rosters, reservations and guest enquiries.
- Conduct daily walkthroughs to verify SOP adherence and address any issues.
- Handle guest enquiries via phone, email and face‑to‑face, and resolve within 12 hours.
- Maximise revenue by managing therapist availability.
- Meet VIPs, journalists and guests in the absence of Senior Director.
- Organise internal and external mystery shopping evaluations.
- Provide refresher training for Spa Concierge and Attendants, documenting SOP checklists and training hours.
- Prepare monthly training plans for the Learning & Development Manager.
- Manage end‑of‑month spa retail inventory and submit reports.
- Assist with month‑end closing reports when required.
- Maintain retail product displays and raise purchase requests via Moreton Bay System.
- Maintain the guest database in Spa Soft and forward bi‑monthly lists to Marketing.
- Conduct engineering inspections of equipment and facilities to prevent loss or damage.
- Review HOTSOS work orders and ensure necessary follow‑ups.
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Title: Spa & Wellness Assistant Manager
Company: Mandarin Oriental Hotel Group
Location: Doha, Qatar
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