Overview
Spa & Recreation Attendant Jobs in Doha, Qatar at Raffles Hotels & Resorts
Company Description
#Be Limitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We
support you
to grow and learn every day, making sure that work brings
purpose
to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BE LIMITLESS
Job Description
Scope and Objectives
The Spa Attendant ensures the
guest experience
is up to the established standards of the brand, while making a genuine effort to accommodate guest requests and go above and beyond guest expectations. Their tasks include assisting guests within the spa and recreation area, giving them personal attention, anticipating their needs, and taking them to the appropriate facilities.
Job Responsibilities
Adhere to the Spa Policy & Standard Operating Procedures manual.
Act as an Ambassador for the spa representing the brand values, maintaining a professional appearance at all times.
Knowledgeable about all aspects of the spa and salon facility.
Report to work on time and handover with the previous shift.
Always maintain a courteous, friendly, and professional demeanor with guests.
Assist in upkeep and maintenance of the reception, treatment, fitness, and recreation areas and whenever possible support colleagues.
Confirm with guests on scheduled appointments at check-in, pre-assign lockers accordingly, and maintain guest history files.
Maintain the confidentiality policy for all spa guests and employees.
All duties are to be carried out in a gracious and professional manner.
Administrative And Financial Responsibilities
Maintain a daily activity log.
Log and communicate any broken equipment to engineering or spa reception.
Log any guest incidents if applicable.
Assist with linen inventory.
Guest Quality and Operational Excellence
Greet all arriving and departing guests by name, inquire about their level of satisfaction with the services, and maintain positive relations at all times.
Recognise arrivals of all VIP guests arriving in both the spa and hotel.
Ensure the facility is in peak condition and clean at all times.
Responsible for driving theguest experienceandcommunicationamongst the colleagues orchestrating a smooth guest sequence delivery.
Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
Ensure the spa is receiving the highest ratings fromguest experiencesurveys.
Communicate guest preferences to relevant departments and co-workers.
Deal with any guest complaints, comments, or concerns with discretion and urgency.
Maintain the provision of amenities and towels, including stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
Ensure treatment area lighting and music levels are correctly set and maintained.
Knowledgeable of equipment and hydrotherapy controls.
Maintain the appearance of all therapy facilities including prep, treatment areas, all guest access areas, and any supporting facilities.
Remove any dishes left by the guests and clean them.
Retrieve and deliver linen …
Title: Spa & Recreation Attendant
Company: Raffles Hotels & Resorts
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
