Overview
Spa Receptionist Jobs in Doha, Qatar at RAFFLES
The Spa Receptionist is the first point of contact for all spa guests, responsible for delivering a welcoming, professional, and seamless guest experience. This role includes managing reservations, ensuring smooth front desk operations, and supporting the overall efficiency of the spa. The ideal candidate is personable, detail-oriented, and passionate about wellness and guest service.
Key Responsibilities:
Greet all guests with warmth and professionalism upon arrival.
Handle incoming calls and emails for spa inquiries, bookings, and confirmations.
Schedule appointments and update the booking system accurately.
Provide information about spa services, treatments, and retail products.
Process payments, issue receipts, and manage daily cash handling procedures.
Coordinate guest flow between treatment rooms and relaxation areas.
Maintain a tidy, serene, and inviting front desk and reception area.
Upsell treatments, packages, and retail products to maximize revenue.
Follow all spa SOPs and safety regulations.
Communicate effectively with therapists and other team members to ensure seamless service delivery.
Handle guest feedback and resolve issues or escalate them appropriately.
Perform administrative tasks such as reporting, stock tracking, and filing.
Qualifications:
Previous experience in a spa, wellness center, or luxury hospitality front desk role preferred.
Strong interpersonal and communication skills.
Proficient in booking systems or spa management software (e.g., Zenoti, Book4
Time, Spa Soft).
Basic knowledge of spa treatments and wellness services.
Professional appearance and a calm, positive demeanor.
Fluent in English; additional languages are an advantage.
Flexible with working hours, including weekends and holidays.
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RAFFLES
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (Hotel Services), owner and investor (Hotel Invest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, Accor Hotels’ 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-Swissôtel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-Hotel F1
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Title: Spa Receptionist
Company: RAFFLES
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep), Hospitality / Hotel / Catering (Customer Service Rep)
