Overview
SOP Writer Jobs in Doha, Qatar at MORISON MENON CHARTERED ACCOUNTANTS LLC
Bachelor of Laws (LLB), Bachelor of Commerce, Bachelor of Business Administration
Nationality
Any Arab National, Any European National, Any Anglophone National, Any CIS National
Vacancy
Job Description
Job Description:
The SOP Writer will be responsible for developing, reviewing, and maintaining Standard Operating Procedures (SOPs) across the bank’s functions. This role is crucial for ensuring standardized, efficient, and compliant operations that support the bank’s service delivery and operational excellence goals. The incumbent will work closely with process stakeholders, department heads, and compliance units to produce clear, structured, and user-centric SOPs that reflect best practices and regulatory requirements.
Key Responsibilities:
Collaborate with process owners, subject matter experts (SMEs), and the Operational Excellence team to understand business processes and document them into SOPs.
Develop new SOPs based on redesigned or newly introduced operational and service delivery processes.
Standardize SOP structure, formatting, and terminology in line with the bank’s documentation and quality guidelines.
Translate complex workflows, regulatory obligations, and system steps into clear, actionable SOPs tailored to end-users.
Ensure that all SOPs align with the bank’s operational risk management, compliance, and internal control frameworks.
Review and update existing SOPs in response to process changes, audit findings, or service improvement initiatives.
Support service excellence initiatives by ensuring SOPs enable efficiency, consistency, and customer-centricity.
Maintain a version-controlled SOP repository and coordinate periodic SOP reviews with relevant stakeholders.
Track progress of SOP development and provide regular reports to the Operational & Service Excellenceleadership.
Participate in process mapping workshops and document supporting artifacts (e.g., RACI matrices, process maps).
Liaise with internal audit, risk, compliance, and training teams to ensure SOPs are accurate and actionable.
Reporting Line:
This position reports to the Senior Manager – Operational & Service Excellence.
Key Skills &
Competencies:
Excellent writing, structuring, and editing skills tailored for professional SOP documentation.
Strong understanding of operational workflows and service delivery models.
Familiarity with regulatory, compliance, and quality standards relevant to banking and financial institutions.
Proficient in MS Office (especially Word and Visio) and document management platforms.
Working knowledge of business process mapping tools is a plus.
Strong interpersonal and stakeholder management skills.
Highly organized with attention to detail and adherence to timelines.
Bachelor’s or Master’s degree in a related field.
5–8 years of relevant experience in SOP writing, technical documentation, or operations support.
Prior experience in banking, financial services, or regulated industries is highly preferred.
Exposure to Operational Excellence, Business Process Reengineering (BPR), or Continuous Improvement initiatives is desirable.
Employment Type
Full Time
Company Industry
Banking
Broking
Department /
Functional Area
Accounts
Taxation
Audit
Company Secretary
Keywords
Developing
Reviewing
Maintaining Standard Operating Procedures
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Title: SOP Writer
Company: MORISON MENON CHARTERED ACCOUNTANTS LLC
Location: Doha, Qatar
Category: Business (Risk Manager/Analyst, Business Development, Business Analyst)
