Overview
Software Sales Representative Jobs in Dubai at Artify 360
Relevant experience as a PACS Technical Support Engineer / Desktop Support Engineer, IT Help Desk Technician or similar role
Provide Level 1 (L1) support, including basic troubleshooting, user assistance, and initial issue triage.
Collaborate with radiologists, technologists, and IT teams to customize and optimize system performance.
Act as a first point of contact and provide customer support by email, live chat, and phone
Diagnose and troubleshoot system issues, including image transfer, storage, and retrieval problems.
Perform system backups, preventative maintenance, and ensure DICOM, HL7, and IHE compliance
May involve on-call support and travel to healthcare sites for system installations and issue resolution
Proficiency with Windows 7, 8, and 10, and Windows Server – 2008, 2012, 2016 and 2019
Working knowledge of networking concepts
Working knowledge of relational databases and SQL
Working knowledge of Microsoft Azure Cloud technology and architecture
Working knowledge with remote desktop applications and help desk software
Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
Qualification : Diploma/B-Tech in Computer Science, Biomedical Engineering, Healthcare IT
Job Type: Full-time
Education:
Bachelor’s (Preferred)
Title: Software Sales Representative
Company: Artify 360
Location: Dubai
