Overview
Soft Services Manager Jobs in Riyadh, Saudi Arabia at Dormont Manufacturing Co
Job Description
Parsons is looking for an amazingly talented Soft Services Manager to join our team! This role will provide support in developing the general maintenance and facility logistics strategy. The position will be based in Qiddiya Construction sites in KSA. The Soft Services Manager is required to lead, manage and implement best industry practices for client headquarters and all offices.
What You’ll Be Doing
- Manage and control the day‑to‑day operations.
- Enhance the current service levels and ensure that services are delivered in line with standards and best practices in the market.
- Manage multiple hard and soft services, i.e., building maintenance, cleaning, pest control, security, catering, etc.
- Support internal and external events for the organization.
- Provide excellent customer service experience with the ability to resolve operational issues.
- Understand the corporate culture and deliver within tight periods.
- Identify operations gaps and resolve them.
- Develop and implement soft services contracts, budget, SLAs and KPIs.
- Create and execute a waste management strategy for headquarters operations.
- Ensure that contractual works are of high quality, safely delivered, and are managed for convenience in both delivery and outcome.
- Prepare weekly and monthly reports and performance management reports.
- Manage the performance of service providers and ensure that services are delivered in accordance with client requirements.
- Continuously review, evaluate and develop soft services resources and procedures to meet current and changing needs of the client organization.
- Review SOPs, processes and procedures for all soft services.
- Stay informed of the relevant quality, environmental, safety and occupational health policies, manuals and procedures in place within Parsons, and ensure continued compliance with these requirements while employed by Parsons.
- Perform other duties as assigned by the line manager or supervisor.
What Required Skills You Have
- Relevant BSc degree in a relevant field.
- Minimum 10 years’ experience in managing soft services operations.
- Background with international service providers or experience is preferred.
- Experience working on the client side is a benefit.
- Knowledge of KSA laws and regulations.
- Strong communication, negotiation, and leadership skills.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
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Title: Soft Services Manager
Company: Dormont Manufacturing Co
Location: Riyadh, Saudi Arabia
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