Overview
Social Media Specialist Jobs in الرياض at Tabby
Description
The Social Media Customer Support Agent is responsible for delivering exceptional customer support across Tabby’s official social media channels. The role requires timely, accurate, and empathetic engagement while protecting customer information, maintaining Tabby’s brand voice, and ensuring compliance with internal policies and financial regulations.
Key Responsibilities
- Respond to customer inquiries across X, Instagram, Facebook, TikTok, and LinkedIn.
- Resolve customer issues within agreed SLAs.
- Move public conversations to Direct Messages whenever account verification is required.
- Educate customers about Tabby products, repayments, refunds, disputes, and account management.
- Escalate complex cases while maintaining ownership until resolution.
- Maintain Tabby’s tone of voice and protect the company’s public reputation.
- Follow verification, security, and compliance procedures.
- Document cases accurately using CRM and support tools.
- Collaborate with QA, WFM, Product, Risk, Collections, and Marketing teams.
- Participate in coaching sessions and continuous improvement initiatives.
Skills, Knowledge & Expertise
- Bachelor’s degree or equivalent experience.
- Excellent written Arabic and English.
- Customer service or social media support experience preferred.
- Strong written communication and problem-solving skills.
- Ability to work rotational shifts, weekends, and public holidays.
About Tabby
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Title: Social Media Specialist
Company: Tabby
Location: الرياض
