Overview
Sitecore Infrastructure and Operation Infrastructure Lead Jobs in Dammam, Saudi Arabia at Horizontal Digital
Infrastructure and Operations Lead
At Horizontal Digital, we hold ourselves to one key belief:
You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show Hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate
empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
As an Infrastructure and Operations Lead, you will be part of a global team of experienced Application and Infrastructure engineers. You will have aunique opportunityinflexibilityto develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.
What
you’ll do:
Utilize ITSM tools like BMC Remedy (Amer Portal), Jira Service Desk, Webex and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
Utilize monitoring tools like App Dynamics and New Relic to proactively monitor customer’s platform and respond to alerts generated from these monitoring tools to make sure that the SLAs are met, via emails and tickets.
Analyze and review system logs to troubleshoot and determine the root cause of issues reported by the monitoring tool/client.
Work with the customer’s IT Teams/other internal teams on infrastructure maintenance activities like SSL Certificate Updates, windows security patching and server reboots.
Work with the customer’s IT Teams on error/incident resolution on a per-ticket basis.
Work with the customer’s IT Teams/other internal teams on providing support for their planned/unplanned activities like push notifications, DR failover and failback.
Educate yourself on client’s infrastructure platform to offer solutions in the moment andforward-thinkingrecommendations.
Learn and develop your experience with tools, technologies, and platforms like Vercel, Netlify, Sitecore, Coveo, Solr, Contenful, Order Cloud, JSS, and a variety of custom solutions.
Collaborate with development teams and other stakeholders to identify potential risks around a planned update/upgrade activity.
Work with customer’s teams and internal teams to manage and supervise activities related to performanceoptimizationof current platform which may include but not limited to even traffic…
Title: Sitecore Infrastructure and Operation Infrastructure Lead
Company: Horizontal Digital
Location: Dammam, Saudi Arabia
Category: IT/Tech
