Overview
Shisha Waiter Jobs in Dubai, UAE at SEVEN STAR SERVICES
Seven Star Restaurants Management Services is a leading Hospitality Service Company founded by two seasoned entrepreneurs dedicated to providing premium products and professional services to the hospitality industry. With decades of collective experience, including over fifteen years in the UAE market, we specialize in shisha services, offering comprehensive operational support, product supply, and expert staffing solutions. Our founders, with diversified portfolios spanning Real Estate, Tourism, Retail, and Business Consultancy, have demonstrated exceptional capabilities in managing large-scale projects across the Middle East and Europe.
Committed to excellence, we strive to set new benchmarks in restaurant management services, delivering quality products, expert guidance, and unparalleledcustomer satisfaction.
Brief Description:
The role of the Shisha Waiter entails taking orders and serving Shisha to customers at tables in the dining establishment with the utmostprofessionalismwhilst adding a unique personal touch to your entire service.
Tasks:
Time management, cleanliness, attendance and forward thinking to complete the tasks.
Adhere to the Staff allocation and rotation decided by the management.
Ensure that charcoal has started and water & ice are available for service at the workstation in a timely manner.
Remain attentive in allocated stationed zone and be on constant lookout for any shisha related enquiries from guests.
When engaging with customers they should be treated in a professional and friendly manner.
Present menus, answer queries about menu items, provide recommendations, and sell and upsell products.
Prepare the requested shisha for the customer while adhering to the company policy regarding shisha preparation.
Deliver the final product with utmost care andprofessionalismafter having ensured that the shisha is started and ready for use by the client.
Ensure customers are satisfied with their Shisha experience and address any concerns promptly.
Coordinate with the venue’s waitstaff to punch orders.
Change the charcoal of the clients for every 10 minutes maximum and when needed upsell for new shisha when its done or burned.
Ensure the shisha cover or wind protector is used when weather is bad.
Retrieve the Shisha device once customers have finished.
Make rounds around the stationed zone to make sure the service is meeting all customer expectations.
Clean the shisha device after every use of client and store back in the right cabinet.
Ensure all mollasses is covered and used in a neat manner.
Keep the workstation and shisha materials clean at all times.
Respectthe Hierarchy of the company.
Requirements:
Language skills:
It is a standard in our company to have Intermediate level English, including any other language skills that can add value to the company.
Experience:
Previous experience in shisha service is required.
Knowledge:
Familiarity with different shisha flavors, packing techniques, and heat management methods is a must have.
Customer Service Skills:
Strong interpersonal andcommunication skillswith a focus on providing exceptional customer service.
Attention to Detail:
Ability to payattention to detailand maintain high standards of cleanliness and hygiene.
Adaptability:
Willingness to workflexible hours, including evenings, weekends, and holidays, based on hotel/restaurant needs.
Professionalism:
Demonstratedprofessionalism, reliability, and integrity i…
Title: Shisha Waiter
Company: SEVEN STAR SERVICES
Location: Dubai, UAE
Category: Customer Service/HelpDesk
