Overview
ServiceNow ITSM Business Analyst Jobs in Riyadh, Saudi Arabia at E-Solutions
Title: ServiceNow ITSM Business Analyst
Company: E-Solutions
Location: Riyadh, Saudi Arabia
Role – ServiceNow ITSM Business Analyst
Location – Riyadh, KSA
Experience– 8+ years
Key Responsibilities
• Direct customer interaction for requirement gathering and analysis
• Pain point identification, gap analysis, and enhancement recommendations
• Drive ITSM process standardization, optimization, and automation
• Functional expertise in ServiceNow ITSM
• Service Catalog design, categorization, and prioritization
• UX / usability requirement collection for end users
• Create BRD, FSD, user stories, and acceptance criteria
• Support Agile delivery, UAT, and go-live activities
Required Skills
• 8+ years as ServiceNow ITSM Business Analyst
• Strong ITSM & ITIL functional knowledge
• Excellent stakeholder and customer-facing skills
• Experience with ServiceNow ITSM requirements, Service Catalog and UX requirements
• Strong documentation and communication skills
Good to have: BMC Remedy to ServiceNow ITSM migration experience