Overview
Service Sales Manager – Electrical Industry Jobs in Dammam, Saudi Arabia at Rawabi Holding Group
Job Purpose:
The main purpose of the Service Sales Manager’s job is to develop new business opportunities, expanding existing service contracts, and offering value-added services for electrical systems including LV/MV switch gear, transformers, protection systems, and power distribution equipment and other products. Moreover, he should qualify RE solutions and products offering awareness and clients’ relations to help develop and capture new business potential.
Principal Accountabilities:
The candidates shall possess the capacity and interest while working hard to position RE for future business potential ahead of opportunity materialization (i.e. front end sales). This varies in scope from creating new market positioning to a mere attending to an existing potential leveraging RE offering capacity. Candidate is expected to do (among other mandates) the following as a minimum:
Develop and execute a strategic service sales plan targeting RE solutions in all sectors.
Promote comprehensive service offerings such as preventive maintenance, testing & commissioning, retrofitting, upgrades, spare parts, and remote monitoring.
Drive sales of service contracts including AMC (Annual Maintenance Contracts), warranty extensions, and emergency support.
Engage with key customers to understand their service needs and provide tailored solutions.
Collaborate with engineering and service execution teams to ensure technical feasibility and smooth delivery.
Prepare technical and commercial proposals in response to RFQs and tenders.
Monitor competitor activity and market trends to adjust sales approach accordingly.
Build and lead a team of service sales engineers or key account managers (if applicable).
Ensure customer satisfaction and post-sales support follow-up.
Provide sales forecasts, pipeline updates, and performance reports to senior leadership.
Gather and communicate business potential for available and future projects, via media, internet, clients visits (end-users, consultants, etc).
Prepare prequalification and registration for customers and projects.
Handle customer relation and complaint resolution program.
Drive relationship building process at multiple levels between customers and RE.
Liaison to sales team on deals and contracts opportunities.
Communications and Working Relationships:
Strong communication skills in all forms including written, oral, email, telephone, and presentation.
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Title: Service Sales Manager – Electrical Industry
Company: Rawabi Holding Group
Location: Dammam, Saudi Arabia
Category: Sales (Business Development, Sales Manager, Client Relationship Manager)
