Overview
Service Project Manager – Telecom (Managed Services) Jobs in Dubai, United Arab Emirates at Beijing Foreign Enterprise Management Consultants Co.,Ltd.
Title: Service Project Manager – Telecom (Managed Services)
Company: Beijing Foreign Enterprise Management Consultants Co.,Ltd.
Location: Dubai, United Arab Emirates
Job Summary
On behalf of Huawei, a world-renowned IT and Communications Company, We are hiring a Service Project Manager to lead telecom maintenance and managed service projects, ensuring high-quality delivery, customer satisfaction, and strong financial performance. The role requires end-to-end ownership of service delivery, stakeholder management, and continuous service improvement.
Key Responsibilities
- Manage telecom delivery and managed service projects from planning through to closure
- Act as the primary interface with customers for operations, escalations, maintenance, and service delivery
- Ensure projects are delivered on time, within scope, budget, and quality standards
- Monitor and manage KPIs, SLAs, risks, and customer satisfaction
- Lead monthly customer meetings to review performance, outages, issues, and action plans
- Prepare reports on network status, delivery progress, major incidents, cost control, and service quality
- Support contract management, maintenance planning, and spare parts strategy
- Ensure compliance with safety, EHS, customer processes, and internal standards
- Handle customer complaints, escalations, and major outage resolution
- Support service sales, renewals, and identification of new business opportunities
- Manage project financials, including cost control, invoicing, profitability, and resource utilization
Education Requirements
- Bachelor’s degree in Telecommunications, Engineering, IT, or a related field
Required & Preferred Skills
- Minimum 5+ years of experience in telecom project management / service delivery / managed services / operations
- Strong knowledge of wireless, transmission, core network, or telecom maintenance domains
- Solid understanding of project management, SLA/KPI management, risk management, and customer engagement
- Strong communication and presentation skills, with ability to interact with senior stakeholders
- Proficiency in Excel, PowerPoint, Word, and reporting
- PMP or equivalent certification is preferred
- Fluent English required; Arabic is mandatory
- Experience working with telecom operators (e.g., du, Etisalat) or within the GCC region is highly preferred