Overview
Service Project Manager Jobs in Abu Dhabi, UAE/Dubai at Stryker Corporation
Service Project Manager Client Relationship & Stakeholder Management
- Primary Point of Contact: Act as the main interface for the client, proactively communicating with stakeholders on all issues arising during service delivery.
- Requirement Alignment: Actively respond to, clarify, and manage client requirements, taking full ownership of communication and feedback loops.
- Change Negotiation: Coordinate and negotiate live environment changes with the client, ensuring perfect synchronization regarding change details, scope of impact, and planned change windows.
Incident & ITIL Process Management
- Process Governance: Establish, enforce, and maintain management systems for Incident, Problem, Configuration, Change, Release
, and SLA
-related processes. - Major Incident Leadership: Lead the technical service team during major incidents, driving rapid fault diagnosis and recovery by effectively coordinating internal and external resources.
- Crisis Communication: Maintain continuous communication with the client during incidents, providing real-time progress updates and producing comprehensive post-incident reports.
Reporting, Documentation & Quality Assurance
- Operational Reporting: Oversee the compilation of monthly operations reports (summarizing activities, alert statuses, etc.) and personally produce the annual service summary report covering platform health, risks, and optimization recommendations.
- Quality Delivery: Establish standards and benchmarks for service delivery quality management, periodically evaluating performance to propose continuous optimization strategies.
- Knowledge Management: Responsible for collecting, organizing, and archiving operations documentation, ensuring operations manuals are regularly updated to reflect the live on-site environment.
Project Transition & Risk Management
- Transition-to-Operations: Guide projects seamlessly from the delivery phase into active operations, communicating environmental parameters to the client and driving the transition process.
- Risk Mitigation: Conduct proactive risk prevention and manage escalation pathways for post-sales operations.
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Title: Service Project Manager
Company: Stryker Corporation
Location: Abu Dhabi, UAE/Dubai
Category: