Overview
Service Operations Specialist Jobs in Dubai, UAE/Dubai at AVATR Global Design Center
Responsibilities
- Responsible for the development planning and optimization of after‑sales network in Middle East & Africa (MEA) region.
- Monitor and improve the operation of MEA after‑sales network.
- Lead the inspection and evaluation of distributors’ service capabilities in MEA, formulate rectification plans and promote implementation.
- Lead the service capability evaluation for new distributors, negotiation, signing and renewal of after‑sales service agreements.
- Monitor and improve customer satisfaction in MEA region.
- Formulate and implement the annual after‑sales work plan for MEA market.
- Track and research after‑sales policies, regulations and market information in MEA region.
- Lead the after‑sales preparation work for new car launches in MEA market.
Qualifications
- Education:
Bachelor’s degree or above, with 5+ years of relevant work experience in channel management and marketing.
- Work Experience:
Candidates with 5+ years of relevant background in store sales, store management, channel development are preferred.
- Possess basic knowledge of the automotive industry, as well as experience in marketing management and channel management.
- Strong communication, coordination and quick response capabilities in emergency situations.
- Overall coordination ability:
Strong cross‑departmental and cross‑team communication and coordination capabilities, able to coordinate various resources to maximize value. - Excellent written and spoken English skills, with English as a working language.
- Proficient in Microsoft Office.
#J-18808-Ljbffr
Title: Service Operations Specialist
Company: AVATR Global Design Center
Location: Dubai, UAE/Dubai
Category: