Overview
Service Manager – Service Centre Jobs in Jeddah, Saudi Arabia at Shangri-La Group
Job Summary
To provides day to day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri La Hotels. Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
Responsibilities
- To have complete knowledge of the operational systems at Telephone / Service Centre e.g. Call Centre System / Call Accounting Software.
- To have complete knowledge of Shangri La’s standard operating policies and procedures for the Service Centre.
- To have complete knowledge of Shangri La’s Programmes e.g. Golden Circle, Guest History, FFP.
- Supervises the Service Centre operation and work flow to maximize guests’ satisfaction.
- Identifies staff training requirements and service improvements areas.
- Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.
- Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.
- Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.
Qualifications
- Minimum 2 years experience in an international Class Hotel.
- Ability to work flexible hours and shifts.
- Communicates and writes with fluency in English as well as the Arabic language.
- Responsible and able to take initiative.
- Pleasant, friendly, and cheerful attitude.
- This Position is for Saudi Nationals Only
Benefits
- A workplace that values your passion and supports self realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
Title: Service Manager – Service Centre
Company: Shangri-La Group
Location: Jeddah, Saudi Arabia
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