Overview
Service Manager (AV & ELV) Jobs in Abu Dhabi at AIT – Advanced Integration Technologies
We are looking for a service manager with atlease 5 years experience in ELV also AV.
Service Manager Job Role
·Monitoring and managing AMCs, After Sales Support Services, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Service Delivery Manager Skills
In-depth Technical Knowledge of ELV Systems.
Audio Visual Technical Systems Knowledge (Required).
Proficiency in leading both physical and virtual teams
Experience in dealing with third party-provided services
Operational ability in a diverse, large-scale environment
Exceptional customer-facing skills
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Expertise in people management and leadership
Strong organizational skills
Capacity to train and guide junior team members
Ability to manage and prioritize tasks efficiently
Solid resource planning and problem-solving skills
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills
Job Types: Full-time, Permanent
Pay: AED7,000.00 – AED9,000.00 per month
Application Question(s):
Howmuch your salary expectations ?
Howmuch your Notice Period ?
Experience:
AV: 4 years (Preferred)
Title: Service Manager (AV & ELV)
Company: AIT – Advanced Integration Technologies
Location: Abu Dhabi
