Overview
Service Manager Jobs in Jeddah, Makkah, Saudi Arabia at Proactive Global
Title: Service Manager
Company: Proactive Global
Location: Jeddah, Makkah, Saudi Arabia
I’m currently partnering with a global leader in intralogistics and warehouse automation solutions to hire an experienced Service Manager. This organization is recognized for delivering innovative storage, material handling, warehouse automation, and supply chain solutions to customers across a wide range of industries worldwide. With a strong global presence and decades of industry expertise, the company is committed to driving operational excellence, customer satisfaction, and continuous innovation. If you’re a customer-focused leader with a passion for service operations, team development, and business growth, this is an excellent opportunity to join a market-leading organization and make a significant impact.
Responsibilities:
- Provide the leadership in driving and growing the Customer Services business sales and profitability.
- Identify talents and provide coaching, mentorship and development to the team constantly
- Oversee the overall sales and profitability of the Customer Service (CS) business in the country with strong financial acumen.
- Meet or exceed monthly and annual Sales and EBT budgets through effective service sales strategies and execution.
- Take proactive ownership of all customer service enquiries and orders to maximize revenue opportunities.
- Work closely with the SE&MEA CS Business Unit to drive growth and operational efficiency across the region.
- Implement sales and operational initiatives from Global and Regional CS teams to enhance service performance.
- Maintain a high contract/SLA retention rate by delivering exceptional service quality.
- Utilize technical expertise and leadership skills to coach, train, and motivate the service team for optimal performance.
- Build trust and long-term relationships through active and regular customer engagement.
- Oversee all customer interactions across Business Units (BUs) and service lines for seamless operations.
- Ensure full adoption and utilization of global platforms (CMMS, RPT, Salesforce, SharePoint, GPR, etc.).
- Act as the single point of contact (SPOC) for escalation management, working with SSI and customer organizations.
- Enhance the field service team’s technical expertise and soft skills, including customer service and communication.
- Achieve high utilization rates for the field service team to maximize efficiency and productivity.
- Champion a strong Health, Safety, and Environment (HSE) culture while ensuring compliance with all safety metrics.
Required Experience & Skills:
- Highly motivated and customer-centric individual that drives on the service business success.
- Strong knowledge of customer service principles, budget management, and service industry standards.
- Customer service skills to listen to the concerns and feedbacks from customers and be able to address their needs.
- Possess good leadership, strong communication and interpersonal skills to work with both internal and external customers from every levels.
- Good overview of the various service KPIs in the customer service setting.
Educational Qualifications:
- Diploma/Degree in Engineering. Minimum 5 years of experience in a manager capacity
To know more about the role, reach out to me on the following:
+44 7909 034506