Overview
Service Management: Incident/UAE National Jobs in Abu Dhabi, UAE at Kyndryl
Position: Service Management: Incident/Change (UAE National)
Join Kyndryl as an Incident/Change Manager
Take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. You’ll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
At Kyndryl, you’ll have the opportunity to work with IT teams, end-users, and stakeholders across the organization to ensure service delivery aligns with business needs. Your responsibilities include documenting and updating service management procedures, monitoring SLAs, and maintaining ITSM systems for efficient service delivery.
You will manage Service Support processes, including Incident, Problem, and Change Management, ensuring compliance and driving process improvements through service improvement plans. You will monitor process measurements, address negative trends, and provide ongoing education to process users as needed.
Perform post-resolution incident reviews, evaluate incident resolution effectiveness, and coordinate incident recovery efforts. Invoke problem management processes for root cause analysis and communicate incident status to customers throughout the lifecycle.
If you’re a passionate problem-solver committed to delivering top IT services, this is your opportunity to join us at Kyndryl and create innovative solutions for our customers and communities.
Your Future at Kyndryl
Every position offers growth opportunities, hands-on experience, learning, and certification in major platforms. Whether broadening your knowledge or specializing, you will find your opportunity here.
Who You Are
You are experienced, growth-oriented, customer-focused, and inclusive. We seek an Incident/Change Manager with extensive operations process management experience in multi-vendor environments, strong ITIL background, and operational or project management expertise.
Required Skills and Experience
UAE National
Experience: 5 years in Operations Process Management within multi-vendor environments with ITIL
Preferred Skills and Experience
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work effectively in a dynamic, fast-paced environment
Experience with incident management, root cause analysis, and leading change initiatives
Certifications:
ITIL Foundation, ITIL Intermediate, Certified Incident Manager
Benefits
Housing allowance
Educational support for children
Annual flight home
Group life insurance
#J-18808-Ljbffr
Title: Service Management: Incident/UAE National
Company: Kyndryl
Location: Abu Dhabi, UAE
Category: IT/Tech (IT Consultant, IT Project Manager, Systems Analyst, IT Support)
