Overview
Service Delivery Specialist Jobs in Doha, Qatar at Arab Solutions
Job Role
Service Delivery Specialist
Experience
8-10 years
Location
Qatar
Onsite
Onsite
Duration
1 year
Key Responsibilities
- Service Delivery Management Lead and manage the delivery of IT support services to business users
Ensure service quality user satisfaction and operational efficiency
Develop and implement service improvement initiatives
- SLA Management amp Compliance Monitor and report on SLA and KPI performance
Ensure incidents service requests and problems are managed within agreed service levels
Identify trends and implement corrective actions to improve service performance
- Service Desk Management Supervise daily service desk operations
Ensure efficient ticket handling prioritization escalation and resolution processes
Improve service desk workflows and customer experience
Analyze support metrics and recommend service enhancements
- Problem Management amp Operational Excellence Lead root cause analysis activities for recurring incidents
Implement preventive measures to reduce service disruptions
Drive continual service improvement initiatives across the department
Coordinate with technical teams and vendors to resolve complex operational issues
- ITSM amp ITIL Governance Ensure full adoption and adherence to ITSM processes and ITIL best practices
Develop and maintain operational policies SOPs and governance procedures
Contribute to the development of IT service policies procedures and operational standards
Preferred Qualifications
Strong Service Delivery Management experience.
Deep understanding of ITSM platforms and processes.
ITIL Foundation certification (minimum); ITIL Intermediate/Managing Professional preferred.
Excellent problem-solving and analytical skills.
Strong stakeholder and vendor management capabilities.
Experience managing Service Desk and End-User Support operations.
Core Competencies
Service Delivery Excellence SLA & KPI Management ITIL & ITSM Expertise Root Cause Analysis Continuous Service Improvement Customer Experience Management Team Leadership Strong Problem-Solving Skills
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Title: Service Delivery Specialist
Company: Arab Solutions
Location: Doha, Qatar
Category: