Overview
Service Center Team Manager – Jubail Jobs in Al Jubayl, Saudi Arabia at Alfa Laval
The individual would be responsible for the Service Center Team and day-to-day operations of Jubail Service Center. He/She would be responsible for leading, developing, and securing a high-performing Service Centre Team in line with the overall Service Operations strategy and the Alfa Laval culture to:
Ensure safe working conditions, high quality, and improve efficiency of the service center.
Provide necessary support to the Regional Service Center Manager to implement Alfa Laval’s S3 strategy Goals.
Ensure the service center KPI targets & goals are achieved.
Meet the service market demands.
Cater to the needs of SC team to maintain an engaged and motivated team.
Key Tasks:
Secure a strong QHSE & Sustainability culture within the service center.
Support the Regional Service Center manager in developing capabilities and executing actions required to drive the Company Strategy.
Lead the Service Centre team, giving direction and ensuring that they are performing with a strong customer-oriented mindset.
Develop, motivate, and coach direct reports and secure competence development.
Accountable for the Service Centre operational results and responsible for monitoring and achieving financial targets.
Manage internal and external resources based on customer and market demands.
Identify and manage high-quality sub-suppliers for supply of services and outsourcing.
Engage in active planning by collaborating with sales teams. Proactively manage resources to meet operational demands.
Implement continuous safety and efficiency improvements based on daily ALPS board meetings.
Implement and follow up on relevant KPIs to measure and improve performance of Service Center.
Identify and manage performance issues within the Service Centre appropriately and quickly.
Support PRO activities in direct relation to the service center operations and employees.
Accountable to establish and maintain close relationships with local sponsors/partners.
Conduct employee reviews, including competence profiles and skills matrices.
Accountable for yearly renewal of Service Center ISO certifications, with support from the regional QHSE Manager.
Responsible for collaboration and networking within the region and cluster.
Responsible for periodic reporting of necessary data/information, at a local & central level.
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Title: Service Center Team Manager – Jubail
Company: Alfa Laval
Location: Al Jubayl, Saudi Arabia
Category: Management (Operations Manager, Program / Project Manager, General Management)
