Overview
Service Advisor – UAE National | Al-Futtaim Automotive | Aftersales | Auto Centers Jobs in Dubai, UAE at Robinson & Co (Singapore) Pte Ltd
Position: Service Advisor – UAE National | Al-Futtaim Automotive | Global Aftersales | Auto Centers
Service Advisor – UAE National | Al Futtaim Automotive | Global Aftersales | Auto Centers Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and
innovative
brands.
By upholding our values of
respect
, excellence,
collaboration
and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role:  Service Advisor  is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
What you will do:
VEHICLE RECEPTION: Â Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests. VEHICLE DELIVERY: Â Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out. FOLLOW-UP: Â Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car.
Ensure customer is reminded about the next service due.
COMMUNICATION
: Â Ensure effective personal and telephonic
communication
with customers regarding charges, approvals and negotiations. Ensure equally clear and concise
communication
with foreman regarding job. TECHNICAL DECISION MAKING: Â Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle. ESTIMATION: Â Provide estimates of simple repairs to customer and negotiate repair charges. Â
Required skills to be successful: Â Must have broad based knowledge to service as a reliable consultant. Able to provide
up-to-date
technical information in response to customer inquiries. Strong understanding of operation, maintenance and care of vehicle. Thorough knowledge on breakdown
prevention
. Â About The Team: Â The role will report to the Reception Supervisor and you will be working in a busy workshop environment located in Sharjah.
What Equips You For
The Role:
Emirati with family book  High School or Diploma Minimum 2 years of work experience  About Al-Futtaim Automotive:  A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive  is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a
customer-centric approach
, constantly pushing the boundaries on
innovation
, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the
career path
. This is Al-Futtaim Automotive and we empower talent to move forward.
#J-18808-Lj…
Title: Service Advisor – UAE National | Al-Futtaim Automotive | Aftersales | Auto Centers
Company: Robinson & Co (Singapore) Pte Ltd
Location: Dubai, UAE
Category: Automotive (Automotive Sales)
