Overview
Service Advisor – Multi Brand | Al-Futtaim Automotive | Auto Centers Jobs in Dubai, UAE at Al Futtaim Group
Overview of the Role:
As a Service Advisor, you will be the first point of contact for customers visiting the workshop, acting as the vital link between customers and the service team. You will play a key role in building trust and confidence by delivering a professional, customer-focused experience while ensuring vehicles receive the highest standard of care and attention.
What You Will Do:
- Conduct a thorough inspection of customer vehicles upon arrival, accurately documenting any existing damage, discrepancies, or customer concerns. Ensure all customer requirements are clearly understood and recorded to facilitate efficient service delivery.
- Oversee the smooth handover of serviced vehicles, ensuring customers are fully informed about the work completed and any recommendations for future maintenance.
- Maintain proactive communication with customers throughout the service process, ensuring timely vehicle delivery. Follow up after service completion to verify customer satisfaction, assess repair quality, and remind customers of upcoming maintenance requirements.
- Build strong customer relationships through clear, professional, and timely communication regarding service recommendations, repair estimates, approvals, and costs. Collaborate effectively with workshop foremen and technicians to ensure accurate information flow and service execution.
- Identify and validate customer concerns by assessing vehicle conditions and determining whether issues represent normal operating characteristics or require corrective action.
- Prepare accurate estimates for routine repair and maintenance work, explain costs clearly to customers, and manage negotiations professionally while ensuring transparency and customer satisfaction.
Title: Service Advisor – Multi Brand | Al-Futtaim Automotive | Auto Centers
Company: Al Futtaim Group
Location: Dubai, UAE
