Overview
Service Advisor | Al-Futtaim Automotive | Honda Jobs in Abu Dhabi, UAE at Al Futtaim Group
Job Requisition ID: 179998
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.
You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.
What you will do
• Welcome customers promptly and professionally, accurately capturing their service and repair requirements.
• Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.
• Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.
• Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.
• Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.
• Promote value-added services and support the achievement of individual service and revenue targets.
• Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.
• Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.
Title: Service Advisor | Al-Futtaim Automotive | Honda
Company: Al Futtaim Group
Location: Abu Dhabi, UAE
