Overview
Service Advisor Jobs in Riyadh, Riyadh, Saudi Arabia at AutoHub Saudi Arabia
Title: Service Advisor
Company: AutoHub Saudi Arabia
Location: Riyadh, Riyadh, Saudi Arabia
A Service Advisor is a professional who assists customers to understand their car’s maintenance or repair options and answers customer questions before they are scheduled with a Technician.
Job Accountabilities & Key Results Area
· Responsible to conduct diagnosis to identify the root cause, repair to be done and parts to be replaced.
· Confirm the diagnoses with the customer to ensure the customer is aware of the repair to be done by using appropriate diagnostic check sheet.
· Provide customers with detailed information about services and repairs necessary for their vehicles.
· Introduce the new services to the customers to promote the upselling.
· Greeting customers, listening to their needs and scheduling appointments as needed.
· Work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
· Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
· Handle customer inquiries, complaints, and concerns professionally and effectively.
Follow up with customers regarding estimate approvals, service updates, and completed work.