Overview
Service Advisor Jobs in Dammam, Saudi Arabia at Flowserve Corporation
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine ourglobal reachwith local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the mostinnovativeflow control products and services.
We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Role Summary:
The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Salesleadershipteam in driving key initiatives and helping Flowserve achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.
Responsibilities & Requirements:
Customer focused with aresults-drivenmindset.
Ability to work in afast-paced environment, while ensuringeffective communicationandcollaborationacross varying functional/business platforms.
Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
Demonstrate success in influencing people through effectivecollaboration,problem-solvingand relational engagement.
Lead coordination efforts on applicable aftermarket quotes while ensuring closecollaborationandcommunicationwith all applicable stakeholders.
Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
Generate high quality, on time, value priced proposals to facilitate order fulfilment.
Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rateoptimization.
Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
Identify and develop key actions in partnership with salesleadershipteam required to achieve forecast accuracy, addressing gaps in performance, preparation of Q Â data analytics.
Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
Incollaborationwith Salesleade…
Title: Service Advisor
Company: Flowserve Corporation
Location: Dammam, Saudi Arabia
Category: Sales
