Overview
Service Advisor Jobs in Riyadh, Saudi Arabia at Tbwa Chiat/Day Inc
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Job Title:
Service Advisor
Job Description:
Facilitate the service operations in the center in terms of manpower and facility to achieve the targets in areas ofcustomer satisfaction,customer retention, and productivity by adhering to the company’s vision, mission, and values and applying the standard operating procedures.
Responsibilities:
Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle.
Assist in the center’s achievement of CSI and increasecustomer retentionthrough demonstratingprofessionalismduring thecustomer engagementactivities.
Ensure that satisfactory repairs are done as per the customers’ demands with the coordination with the Chief Technician in the job assignments, preliminary diagnostic procedures and final inspection of the car.
Discuss details with the customers regarding the works to be done, the estimated cost of repair and the delivery time of the car through appropriate diagnoses of their vehicles using all channels ofcommunication.
Communicate with the customer on any progress of the repair of the vehicle and get their approval and confirmation on additional parts that may be required through propercommunicationprotocol and avoid unnecessary replacement of spare parts.
Ensures highly satisfied Guests by supporting a “Guest Centric” and “Fix-It-Right” mindset to the service team to achieve high quality after-sales activities through effective networking with other departments in the Center in accordance with service standards.
Follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.
Conduct post-service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions.
Improve customer confidence and satisfaction by adhering to the stipulated service operation standard in order to build customer’s trust and improvecustomer retention.
Ensures that repairs are done as per customer’s request through confirming with the customer of the service repair agreement in order to achieve customer’s trust and confidence.
Monitors the Job Controller in entering correct data (operation number), recording the repairs carried out and updating status of vehicle delivery through review of the results of Compu…
Title: Service Advisor
Company: Tbwa Chiat/Day Inc
Location: Riyadh, Saudi Arabia
Category: Customer Service/HelpDesk
