Overview
Senior TS Technician Jobs in Doha, Qatar at Qatar Airways Group
Overview
The Senior TS Technician is responsible for providing onsite technical support, maintenance, and administration of end-user computing devices and IT infrastructure across Qatar Airways offices and remote locations. The role supports desktop, laptop, mobile, and peripheral devices, ensuring they operate securely and efficiently. The position is responsible for device deployment, operating system installation, application deployment, incident resolution, and escalation support while maintaining agreed service levels and delivering excellent customer service.
Responsibilities
- Install, configure, maintain, and support end-user hardware and software systems.
- Provide onsite technical support and troubleshooting for hardware, software, operating system, and network-related issues across Qatar Airways locations.
- Perform operating system installations, upgrades, imaging, and recovery activities.
- Deploy and support enterprise applications and endpoint security solutions.
- Collaborate with internal IT teams to ensure the smooth operation of end-user computing services and infrastructure.
- Provide second level (L2) support and escalation assistance to Service Desk and regional support teams within agreed SLAs.
- Deliver, install, move, and replace end-user devices and peripherals across Qatar Airways offices and remote sites.
- Follow established ITIL processes for incident management, service requests, asset management, and change management activities.
- Coordinate with external vendors for warranty repairs, break-fix services, and hardware replacements.
- Maintain accurate records of incidents, service requests, asset inventory, and technical documentation.
- Prepare daily and weekly operational reports highlighting completed work, pending activities, risks, issues, and service performance.
- Support Mobile Device Management (MDM) platforms and endpoint compliance requirements.
- Ensure adherence to company security policies, standards, and best practices.
Qualifications
- Diploma or Certification in Computer Engineering, Information Technology, or Hardware Engineering (any)
- Minimum 2 years of experience in End User Computing (EUC), Desktop Support, or Technical Support roles
- Customer service orientation with a proactive and professional attitude
- Excellent verbal and written communication skills
- Ability to work outside normal working hours when required to support operational needs
- Asset and lifecycle management
- Basic networking support
- Experience with Microsoft Windows Operating Systems (Windows 10/11), IOS, and macOS
- Experience with Operating System Deployment (OSD), imaging, and application deployment
- Knowledge of Mobile Device Management (Microsoft Intune, Workspace ONE, or similar platforms)
- Knowledge of Microsoft Active Directory, Azure Active Directory (Entra ), and Group Policy
- Experience supporting laptops, desktops, printers, peripherals, and mobile devices
- Basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- Experience using ITSM tools such as Service Now, BMC Remedy, or equivalent
- Understanding of endpoint security tools and compliance standards
- Troubleshooting and analytical skills
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Title: Senior TS Technician
Company: Qatar Airways Group
Location: Doha, Qatar
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