Overview
Senior Style Advisor/Level Shoes Mall Jobs in Dubai, UAE at Zegna
Position: Senior Style Advisor (Level Shoes Mall)
JOB CONTENT
To deliver excellent customer service through:
Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
Functional Responsibilities
Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
Maintain personal grooming standards as advised by the Store Manager.
Maintain clean and organized display, fitting rooms and stock areas.
Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
Recruit customers for the database, accurately entering their details on the system.
Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Education, Experience, Functional Skills And Knowledge
Education/ Qualification
High school qualification.
Experience
4 to 6 years retail sales or customer service experience.
Functional Skills & Specific Knowledge
Good communication and interpersonal skills.
Pleasant personality and good grooming.
Passion for retail industry.
COMPETENCIES
Achievement Drive
Building Relationships
Empathy
Serving Customers
Team Working
Conceptual Thinking
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Business Development, and Sales
Industries
Wholesale Luxury Goods and Jewelry and Retail Luxury Goods and Jewelry
Title: Senior Style Advisor/Level Shoes Mall
Company: Zegna
Location: Dubai, UAE
Category: Retail (Retail Sales, Customer Service Rep), Sales (Retail Sales)
