Senior Store Manager | ACE Hardware Jobs in Doha, Qatar at Mena Jobs

Position: Senior Store Manager | ACE Hardware | 119361)

To support the growing daily functions within an expanding ACE business through more Regional deep dive support.
Achieve the most profitable operation; establish a high level of customer service, effective management of budgeted resources in order to achieve the agreed commercial and financial store objectives.
To place DFC Store as the Centre of Excellence for ACE being the flagship store.
The role will also allow the individual to support the ever‑growing pressure of new projects being requested as the business grows.

Key Accountabilities E‑Commerce

Sales

Customer Service

Has a real customer focus, establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required.
Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction. Ensures that all elements of customer service are at the forefront of store team and constantly strives to improve.

Store Standards & Displays

Ensure that all implementations at store level are completed as per agreed high standards and that escalation channels are in place and understood by all store teams.
Develops and executes all aspects of retail basics, along with the Regional Visual Manager, will be responsible for ensuring eye‑catching displays within the store.
All new promotional activity requiring changes to display should be carefully planned and coordinated to ensure minimum disruption.
The JH must always maintain brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar.
Work with VM and Space Planning to support seasonal layout changes.
Support as a Center of Excellence all workshops during trading year.

Stock Availability

Ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement.
Liaise with the buyers / Operations Manager regarding product variety, quality and ordering levels providing feedback where necessary.
Ensure proper in‑store control of stocks through liaison with the help desk and Inventory team in order to meet business and customer demands.

Deployment of Resources and Administration

Oversee the deployment of resources and constantly challenge the team to utilise all resources to maximum effectiveness.
Improve operational cost effectiveness by ensuring the best deployment of material, financial and human resources and by communicating with subordinates for clear understanding of accountabilities, objectives/targets and measures.
Manage annual sales, headcount and expenses to ensure store performance is within approved budgets.

Human Resource Management

With the assistance of the HRBP, the JH will fulfill recruitment function when required and ensure all employees are fully trained and developed to a required standard.
Act as a leader in establishing an environment where effective teamwork is a normal part of daily routine, where respect and cooperation are achieved. Promote effective management by sound personal guidance and advice to subordinates.
Responsible for people development and succession planning with a special emphasis on the development of Assistant Store Managers and SSA’s.

Monitoring & Control

Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with company policies and procedures.
Ensure effective implementation of Group & Business Administrative policy and procedures, in collaboration with the Regional Manager, and maintain high operational store standards, processes and systems in accordance with approved Group and brand policies.
Conduct the stock count as per defined process in the store and in conjunction with Regional Admin & Compliance Manager…

Title: Senior Store Manager | ACE Hardware

Company: Mena Jobs

Location: Doha, Qatar

Category:

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