Overview
Senior Specialist-Scheduling & Transportation Information Jobs in Dubai, United Arab Emirates at Roads and Transport Authority
Title: Senior Specialist-Scheduling & Transportation Information
Company: Roads and Transport Authority
Location: Dubai, United Arab Emirates
Job Purpose:
Manage scheduling and related analysis for urban, feeder, intercity, cost-sharing and seasonal bus
services so plans reflect RTA and PTA policies, operational realities and service quality needs. Analyze data, streamline processes, resolve complaints and coordinate stakeholders to enhance reliability and efficiency.
Roles & Accountabilities:
Strategy
• Schedule urban, feeder, intercity, cost-sharing and seasonal bus routes in line with RTA/PTA
policies to align network operations with strategic coverage and service objectives.
• Solve scheduling-related issues innovatively and provide workable solutions to complaints
raised about services and schedules.
• Engage PTA stakeholders, Marketing and Corporate Communication, and committees to
prioritize schedules and improvements, ensuring agreed timelines, OTP and CRM reporting,
and alignment with efficiency and major event requirements.
Operations
• Analyze bus running-time data and other factors affecting public transport operations to
support day-to-day decisions on timetable adjustments and resource use.
• Review existing and proposed schedules to improve service quality and equalise driver work
hours in coordination with operations representatives.
• Coordinate with OCC and bus operations for trip analysis, monitoring of schedule adherence
and implementation of agreed service enhancement actions.
• Coordinate with the scheduling system vendor when performance issues arise to maintain
stable, reliable scheduling system operations.
• Create and maintain public bus network and operations databases in the scheduling system,
and provide performance, OTP, and service change reports to PTA stakeholders and CEO
forums.
Product / Process Improvement
• Streamline complex scheduling processes and procedures using analytical thinking to make
them more efficient, consistent and easier to apply across all route types.
• Initiate and support tasks and projects that improve scheduling approaches for the transport
network and enhance overall efficiency.
• Use insights from data analysis, complaints and stakeholder feedback to propose
enhancements to scheduling processes and tools.
• Evaluate service reliability by comparing planned and actual running times, conducting field
surveys and route recces, and analyzing OCC data to recommend improvements and support
OTP dashboards.
• Update GIS data related to public transport activities with concerned authorities and maintain
integrated geospatial databases that support planning, scheduling, and passenger information
decisions.
Physical Working Conditions
• Work primarily in an office environment using scheduling systems, with regular coordination
meetings with OCC, bus operations and vendors that may require occasional on-site or virtual
sessions.
Education:
Bachelor’s degree/ Master’s degree in Transportation Engineering, Civil Engineering or Industrial Engineering.
Experience:
6+ years in case of Master's degree (8+ years in case of Bachelor’s degree).
Required Nationality: UAE National Only.