Overview
Senior Social Media Specialist Jobs in Doha at SFAI Qatar
Key Responsibilities:
- Plan, organize, and manage monthly and campaign-based social media content calendars across all approved platforms.
- Develop, review, and publish social media content in Arabic and English, including captions, scripts, announcements, and campaign messages.
- Ensure all content adheres to Client’s tone of voice, branding guidelines, and communication standards.
- Coordinate with design, video, and content teams to ensure timely delivery of high‑quality visual and multimedia assets.
- Monitor comments, messages, mentions, and complaints received through social media platforms.
- Respond to public inquiries and feedback professionally in accordance with approved response guidelines.
- Register, classify, and escalate complaints or sensitive issues to concerned internal departments for follow‑up and resolution.
- Track complaint handling progress and ensure timely closure through coordination with relevant stakeholders.
- Monitor social media performance across platforms using analytics and reporting tools.
- Track engagement, reach, growth, response rates, and complaint handling indicators.
- Prepare monthly social media performance and complaints reports, including insights, trends, risks, and recommendations.
- Support data‑driven optimization of content and campaign performance. Coordinate social media support for corporate campaigns, events, initiatives, and announcements.
- Liaise with internal departments to collect content inputs and ensure alignment with institutional priorities. Coordinate with external agencies or partners when required to ensure quality, consistency, and compliance.
- Ensure all social media activities comply with communication policies, approval processes, and reputational considerations.
- Support crisis‑related and time‑sensitive communications under PR & Communications leadership direction.
- Maintain organized records of content calendars, published posts, analytics reports, and approvals for audit and reference purposes.
Qualifications & Experience:
- Bachelor’s degree in Communications, Media, Marketing, Digital Media, or a related field.
- 4–6 years of experience in social media management, digital communication, or content coordination roles.
- Proven experience managing multiple social media platforms and campaign‑based content.
- Experience in corporate, governmental, or regulated environments is an advantage.
- Strong Arabic and English writing, editing, and communication skills. Solid understanding of social media platforms, audience engagement methods, and digital best practices.
- Experience using social media management, monitoring, and analytics tools. Strong organization, planning, and time‑management skills with the ability to meet tight deadlines.
- High attention to detail, accuracy, and commitment to content quality and brand consistency.
- Strong coordination and stakeholder management skills. Professional, responsive, and capable of handling sensitive public interactions appropriately.
Experience:
- similar role : 4 years (Required)
License/Certification:
- Qatar ID (Required)
Work Location: In person
Title: Senior Social Media Specialist
Company: SFAI Qatar
Location: Doha
