Overview
Senior Service Delivery Specialist Jobs in Doha, Qatar at Diyar United Company
Overview:
To be responsible for overseeing the service delivery, supporting the Lead.
Scope of Work:
Coordinate between business stakeholders, technical teams, and vendors to ensure smooth service operations.
Support management – ensure business goals are met.
Engage with business uses, team members, consultations, IT teams to define objectives and deliverables.
Ensure effective control of scope, manage change requests, documentation.
Ensure ERP team is audit ready.
SLA tracking, reporting, identifying & recording root cause for problem.
Identify potential risks, document, track risks/issues during the engagement.
Identify areas of improvement and proactively review with possible ERP enhancements as part of a process and quality program.
Continuously seek opportunities to streamline processes and improve service delivery quality.
Preparing presentations to update the Management on the Enhancements, Support and Maintenance.
Nurture collaboration amongst team members.
Quickly and effectively resolve team conflicts.
The incumbent will undertake any such related duties or responsibilities as directed.
Ensure high standards of confidentiality to safeguard any sensitive information
Resource and Qualification:
Bachelor’s degree or equivalent
Overall experience of 10 years or more with similar responsibilities, of which minimum 3 years in a lead role.
Leadership Skills, Project management, Service Management training/certification.
Strong verbal and written communication & presentation skills.
Prioritizing workload and meeting tight deadlines with high quality output.
Highly focused to ensure achieving objectives and goals.
Organized and multi-tasking skills.
Ability to work effectively with a variety of groups.
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Title: Senior Service Delivery Specialist
Company: Diyar United Company
Location: Doha, Qatar
Category: IT/Tech (IT Project Manager, IT Consultant), Management (IT Project Manager)
