Overview
Senior Product Manager Jobs in Riyadh, Saudi Arabia at tabby
We are looking for a Senior Product Manager to work in our Customer Happiness stream which is responsible for the internal tools and processes that help specialists and agents increase productivity and efficiency. We’re working on internal solutions that help us to meet our high standards for customer service.
You will work in a fast-paced, data-driven environment, collaborating with Engineering, Customer Experience, Data Science, and other key stakeholders to deliver exceptional outcomes for our users.
Responsibilities
Build an internal platform to organize the support workflows and journey;
Provide the right tools to integrate internal processes into our internal platform;
Implement solutions that help decrease the costs of visualizing business processes in the platform;
Work with internal stakeholders and build products & platforms to increase the efficiency of our Customer Support agents;
Experience
4+ years of Product Management experience, preferably in internal tools or operations-heavy products and processes;
Experience in building platform solutions and process automation and integrations;
Strong understanding of Support / Customer Experience / Operations; knows how customer support works, understands the challenges of agents and users;
Company Industry
Banking
Broking
Department /
Functional Area
Product Development
Product Management
Keywords
Senior Product Manager
#J-18808-Ljbffr
Title: Senior Product Manager
Company: tabby
Location: Riyadh, Saudi Arabia
Category: Customer Service/HelpDesk
