Overview
Senior Officer – Property, Financial Lines, Engineering, Liabilities & Energy Claims (Indirect) Jobs in Abu Dhabi Emirate, United Arab Emirates at Confidential
Title: Senior Officer – Property, Financial Lines, Engineering, Liabilities & Energy Claims (Indirect)
Company: Confidential
Location: Abu Dhabi Emirate, United Arab Emirates
Organization:
One of the Leading PJSC Insurance Companies in the Region.
Job Role:
Senior Officer – Supervisor – Property, Financial Lines, Engineering, Liabilities & Energy Claims (Indirect)
Job Purpose:
The job holder is responsible to perform an all-encompassing role, adjusting, managing and assessing marine hull claims. This job is also requires to liase with other departments, brokers, stakeholders and policy holders, delivering a high level of service throughout the entire claims process.
Key Responsibilities and Accountabilities:
Policies, Processes and procedures:
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Claims Activities:
- Collects the requisite claim information and documentation from the clients
- Interacts with clients to arrange the missing documents or information
- Builds a claim file in accordance with the standard operating procedures
- Enters/Updates claims information into claims management system.
- Creates the reserve accurately basis the type and size of claim and updates whenever necessary.
- Handles Handling inbound and outbound claims queries
- Executes the claim strategies as per standard Operating Procedures
- Notifies the internal/external surveyor to conduct preliminary assessment
- Evaluates the survey report and challenge the assessment
- Analyses and adjusts hull claims in respect of particular average; total loss; collision liability; freight; loss of hire, mortgagee’s interest.
- Submits Property, Financial Lines, Engineering, Liabilities & Energy Claims reports (regular and Ad hoc) to the Manager.
Customer Satisfaction:
- Meets the customer service standards and address all claim related queries and increase the customer satisfaction.
Rejection of Claims:
- Claims that are invalid and are to be declined to be returned after approval by appropriate authority.
- Refers complicated cases to the Marine Claims Manager for evaluation.
- Marks suspicious claims for audit and performs investigation.
- Participates and contributes in the discussion for finding the best possible solutions.
Reports:
Provides Management with appropriate reports regarding the unit and compliance with operational policy and procedures.
QUALIFICATIONS
Minimum Bachelor’s degree
YEARS & NATURE OF EXPERIENCE
2 to 4 years of relevant experience
LANGUAGE REQUIREMENTS
Full Professional Proficiency in English language