Senior Officer- ATM & CDM Centralized Services

Overview

Senior Officer- ATM & CDM Centralized Services Jobs in Abu Dhabi, UAE at First Abu Dhabi Bank

Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and

innovation

.

We are looking for

top talent

and your success is our success. Accelerate your growth as you help us reach our goals and

advance your career

. Be ready to make your mark a top company, in an

exciting

and

dynamic

industry.

Job Description

Responsible for FAB ATM & CDM Network reconciliation BAU activities, outlining as below:  Handling ATM/CDM reconciliation and settlement cases, by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts, balancing the GL accounts, promptly and investigate discrepancies of ATM & CDM Shortage/Overage transactions as per the Reconciliation and Exception Management, Processes and Procedures.

Responsible for reconciling the General Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases. To respond/resolve the ATM /CDM channel complaints with the allocated TAT. Apply factual and judgmental skills in the decision-making process to settle/escalate issues. Adhere to service levels agreed and the escalation matrices defined by each department in order to effectively meet their BAU requirements of the CRM and Central Bank/Chargeback cases.

Policies, Systems, Processes & Procedures Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

Contribute to the identification of opportunities for

continuous improvement

and

sustainability

of systems, processes and practices considering global standards, productivity improvement and

cost reduction

.

Reporting Assist in the preparation of timely and accurate reports to meet department requirements, policies and quality standards.  Service Ensure all scheduled reports are available for all FAB ATMs & CDMs required reconciliation activity. Ensure all files GL, ODS & EJ are uploaded for ATM and GL & EJ files uploaded for CDM in Intelli Match system and auto matching is run.

Any failure in the above task must be escalated to Intelli Match Support team for resolution. Responsible for reconciliation of ATM & CDM related general Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases. Escalation of exception items identified via reconciliation through Intelli Match system. Ensuring shortage and overage entries are raised for approval and advised for posting.

Liaise with payments and CIT vendor for the closure of shortage cases. Liaising with ITD team for EJ’s which are not generated on the Reconciliation system. Report and resolve in case of discrepancy post Reconciliation system execution. Advice Core Processing on passing the transactions related to ATMs/CDMs GLs or settlement transactions on passing the transactions to respective accounts of customers/Settlement Transit Account & handling customer disputes transa…

Title: Senior Officer- ATM & CDM Centralized Services

Company: First Abu Dhabi Bank

Location: Abu Dhabi, UAE

Category: Finance & Banking, Customer Service/HelpDesk