Overview
Senior Manager – Worker Welfare Jobs in Riyadh, Saudi Arabia at Qiddiya Investment Company
Job Summary Lead and manage worker welfare across Qiddiya s operational environment ensuring safe healthy dignified and compliant living and working conditions for employees contractors and service providers operating within Qiddiya-controlled assets venues precincts events and public realm environments Own the development implementation and assurance of city-wide worker welfare standards management systems and improvement programmes covering accommodation transport catering and food services hygiene recreation wellbeing and workforce support services Provide operational oversight of welfare performance across multiple assets and service providers ensuring compliance with applicable legal regulatory client and Qiddiya requirements Partner closely with Operations Operational Readiness Facilities Management HSE HR Security Transport Procurement and contractor organizations to identify welfare risks drive corrective actions support mobilisation and readiness activities investigate concerns and continuously improve workforce wellbeing outcomes across the city portfolio Roles and Responsibilities
Worker Welfare Governance
Develop implement maintain and continuously improve the Qiddiya City Operations Worker Welfare Framework standards procedures management plans and assurance programs Own and maintain the Worker Welfare Management Plan for operational assets and city-wide operations ensuring consistent implementation across all locations shifts service providers and contractors Ensure worker welfare requirements are integrated into operational policies contractor management processes mobilisation activities and operational risk management programs Provide subject matter expertise on worker welfare labor standards and workforce wellbeing matters across City Operations
Operational Assurance & Compliance
Lead a risk-based programme of inspections audits and assurance activities covering accommodation welfare facilities transport sanitation water quality pest control housekeeping recreational facilities wellbeing services and workforce support arrangements Lead assurance of contractor and service provider compliance with Qiddiya Worker Welfare Standards through inspections audits performance reviews and evidence-based verification activities Monitor corrective actions arising from audits inspections complaints and investigations and ensure timely evidenced closure Maintain readiness for internal client and regulatory inspections through effective governance reporting and record management
Contractor & Service Provider Management
Manage welfare-related contractors and service providers including accommodation operators Facilities Management providers transport contractors catering providers cleaning services security providers and other workforce support functions Define welfare requirements service expectations SLAs KPIs and performance standards within contracts and service agreements Lead contractor and vendor performance reviews relating to worker welfare and workforce wellbeing and drive corrective and preventive actions Support Procurement and Contractor Management teams during contractor onboarding mobilisation and ongoing assurance activities
Operational Readiness & Asset Handover
Support operational readiness mobilisation and asset handover programmes by ensuring worker welfare requirements are incorporated into design reviews commissioning mobilisation and go-live activities Review workforce accommodation transport welfare facilities and support arrangements for new operational assets and services before commencement Participate in readiness reviews stage-gate approvals and operational assurance activities to verify worker welfare controls are in place before assets or services become operational Ensure welfare considerations are included within contingency planning and emergency preparedness arrangements
Events & Temporary Workforce Welfare
Provide worker welfare oversight and assurance for temporary seasonal and event-related work forces operating across Qiddiya-controlled assets venues events and public realm environments Ensure appropriate welfare arrangements are established for major events peak operational periods and contractor mobilisation activities Monitor and address welfare risks associated with extended working hours heat stress transport accommodation temporary facilities and workforce support arrangements
Grievance Management & Workforce Engagement
Operate and oversee worker welfare grievance escalation and reporting mechanisms including accessible and confidential reporting channels Ensure concerns are triaged investigated and closed promptly fairly and consistently with appropriate corrective actions and records Analyse trends identify systemic issues and implement preventative measures to improve workforce wellbeing outcomes Promote worker engagement awareness and wellbeing initiatives across operational environments and contractor work forces
Performance Reporting & Continuous Improvement
Develop and…
Title: Senior Manager – Worker Welfare
Company: Qiddiya Investment Company
Location: Riyadh, Saudi Arabia
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