Overview
Senior Manager – Services Engineer Jobs in Riyadh, Saudi Arabia at D360 Bank
Position: Senior Manager – Application Services Engineer
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Job Description
The role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems, and other related services. The Application Operations Engineer will participate in system capacity evaluation and planning.
Responsibilities
Investigate and coordinate the resolution of potential and actual application/service problems.
Ensure that operational documentation for the system is fit for purpose and current.
Advise on the correct and effective use of the system.
Review application/system software updates and identify those that merit action.
Use application/system management software and tools to collect logs and analyze them.
Carry out agreed application operational procedures, including configuration, installation, and maintenance.
Use application management tools to collect and report performance statistics and error logs.
Automate application tasks, processes, and deployments effectively.
Monitor the service components of the applications.
Respond to routine support requests and investigate issues per established procedures.
Assist users and resolve application administration issues.
Support investigations related to application integrations.
Provide knowledge transfer and training to other engineers.
Ensure compliance with SAMA Cybersecurity Framework and related policies, procedures, and practices.
Qualifications
Preferred Qualifications
A tertiary qualification in computer science or a related field from an internationally recognized institution.
Experience
3 to 5 years of relevant experience demonstrating required competencies.
Experience in delivering difficult technical tasks and project implementation.
Self-sufficient with small project responsibilities and experience supervising junior staff.
Technical Competencies
Project Management
Operations analysis
Troubleshooting
Reporting
Behavioral Competencies
Collaboration
Communication
Problem-solving
Digital fluency
About Us
D360 Bank is a shariah-compliant digital bank committed to providing the best financial experience in the Kingdom. Our vision is to reinvent finance through innovation and technology, making it convenient, accessible, and fair for all.
About The Team
Join our innovative technology team at D360 Bank, leading the transformation in banking through Dev Ops practices, automation, CI/CD, and scalable solutions, all focused on customer security and satisfaction.
Additional Details
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Engineering and Information Technology
Industries:
Banking
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Title: Senior Manager – Services Engineer
Company: D360 Bank
Location: Riyadh, Saudi Arabia
Category: IT/Tech (IT Support, IT Consultant, Systems Analyst, Systems Engineer)
