Overview
Senior IT Support Analyst Jobs in Riyadh, Saudi Arabia at TASC Outsourcing
Title: Senior IT Support Analyst
Company: TASC Outsourcing
Location: Riyadh, Saudi Arabia
Job Title: IT Support Sr. Analyst
Work Location: Riyadh – Al Olaya
Contract duration: 6 Months (not extendable)
Working days: 6 days – 8 hours
Target Joining date: Immediately
Job Purpose:
Provide efficient, on-site IT helpdesk support to ensure timely resolution of technical issues, maintain high user satisfaction, and meet established Service Level Agreements (SLAs)
Key Performance Area Main Activities:
Operations:
•Deliver 1st-level support for hardware, software, and network-related issues.
•Install, configure, and troubleshoot computer systems, peripherals, and applications.
•Respond promptly to incidents assigned via the IT ticketing system.
Incident Management:
•Diagnose and resolve incidents within agreed timelines.
•Escalate unresolved issues to appropriate IT teams or vendors.
•Track incident progress and keep users informed until closure.
Process Improvement:
•Work with the IT Support Manager to standardize operating procedures.
•Identify and recommend improvements to enhance IT service delivery.
Concepts & Policies:
•Follow IT policies, security guidelines, and operational standards.
•Ensure compliance with company IT governance frameworks.
Reporting & Documentation:
•Maintain accurate documentation of incidents, solutions, and procedures.
•Prepare reports on IT support activities, trends, and recurring issues.
Qualifications and Experience:
Bachelor’s degree in IT or equivalent.
4-5 years of relevant experience.
Strong knowledge of Microsoft Windows, Office 365, and basic networking.
Experience with IT ticketing systems and remote support tools