Overview
Senior Executive Manager – Clinical Excellence ( TPA Jobs in Jeddah, Saudi Arabia at BUPA Arabia
Position: Senior Executive Manager – Clinical Excellence ( TPA)
This role entails a regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of Bupa-covered hospitals, all while adhering to service level agreements and best practices in medical and customer experience. It is committed to top-tier medical care and a positive patient journey.
Patient-Centered Services
- Lead patient-Centered Care Regionally for Hospital Services by ensuring improvement in the quality of patients’ care and patients’ experience
- Lead in landing all Patient’s centered Business sterategic initiatives & Innovations to enhance the patient experience within Bupa covered Hospitals
- Ensure appropriate and effective treatment and care through a consistent, collaborative process with cross-functional stakeholders, including the providers
- Monitor fucntion perfromance related patient experience, clinical outcomes, and operational efficiency and ensure that the staff is dealing competently with Patients
- Ensure consistent reporting and owning in full all patient’s experience outcomes
- Foster a culture of empathy, compassion, and personalized care among hospital staff as well as the accountability, transparency, and continuous improvement within the regional hospitals.
- Lead with Marketing and Facilities on Presence excellence Strategy
Clinical Excellence and Medical Care
- Oversee the provision of high-quality medical services and ensure adherence to clinical standards
- Implement evidence-based practices to improve patient care and outcomes.
- Maintain strong relationships with medical staff at Hospitals and support their professional development.
- Strive to build and maintain an exemplary reputation for medical outcomes, for patients seeking the highest quality care.
- Lead the industry by setting benchmarks for clinical excellence, inspiring others in the healthcare sector to raise their standards and improve patient care.
Operational Governance and Excellence
- Lead a multidisciplinary team of healthcare medical and patient experience professionals Regionally
- Develop and execute regional plans to achieve objectives Clinical Excellence function
- Collaborate with Bupa different Streams to align hospital practices with the organization’s overall goals.
- Conduct regular assessments and audits to ensure compliance operational protocols and procedures within the hospitals.
- Act as a liaison between the Bupa and Regional Hospitals leadership, providing updates, recommendations, and strategic insights.
- Participate in recruitment, training, and development of Bupa Staff in collaboration with HR.
- Develop and implement robust customer experience strategies to ensure exceptional service quality.
- Collaborate with hospital management to identify and address ad resolve operational failures promptly.
- Oversee roles and responsibilities within and with the hospitals to improve efficiency using process Engineering, Lean’s techniques, and improvement tools
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Title: Senior Executive Manager – Clinical Excellence ( TPA
Company: BUPA Arabia
Location: Jeddah, Saudi Arabia
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