Overview

Senior Digital & Technology Officer Jobs in Abu Dhabi, UAE/Dubai at Modon

1. IT Infrastructure and Network Management

  • Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, storage systems, and enterprise software.
  • Manage and optimize network setups, including LAN, WAN, VLANs, VPN connections, and firewalls, ensuring robust connectivity and performance.
  • Lead the diagnosis and resolution of complex network and infrastructure issues in real‑time environments.
  • Implement redundancy measures and system optimizations to ensure maximum uptime and availability.

2. IT Support and End-User Assistance

  • Provide senior‑level technical support to employees across organizational departments, troubleshooting and resolving all escalated hardware, software, and application issues.
  • Act as an escalation point for IT Officers for complex issues while ensuring timely solutions.
  • Customize IT solutions to meet departmental needs and provide expert assistance in integrating new technologies.
  • Deliver user training and guidance to optimize the use of IT resources and applications.

3. System Monitoring and Cybersecurity Management

  • Continuously monitor IT infrastructure for performance, availability, and security using advanced monitoring tools.
  • Manage the deployment and configuration of security tools such as intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability scanners.
  • Design and implement cybersecurity protocols aligned with industry best practices and regulatory standards, including data security, encryption, firewalls, and user‑access policies.
  • Act as the first responder for security breaches or potential threats, taking proactive measures to mitigate risks.
  • Perform security audits and ensure compliance with data protection laws and IT governance frameworks.

4. Software and Hardware Maintenance

  • Supervise the procurement, installation, configuration, and routine maintenance of enterprise‑grade software and hardware assets.
  • Ensure licensing compliance for proprietary and open‑source software, keeping applications updated and secure.
  • Lead hardware lifecycle initiatives, coordinating asset upgrades, replacements, or repairs when necessary.

5. Site Support and Management

  • Provide on‑site IT support at operational facilities and remote locations to troubleshoot and resolve connectivity, system, and hardware issues.
  • Deploy optimized IT solutions tailored for site‑specific needs to enable seamless operations.
  • Regularly audit and maintain IT setups at remote sites to align them with organizational standards.

6. Backup and Disaster Recovery Strategies

  • Develop and manage robust data backup and disaster recovery systems to safeguard data and ensure operational continuity.
  • Conduct regular simulations and failover tests to verify recovery plans.

7. Project Leadership and Strategic IT Support

  • Collaborate with management to implement IT infrastructure projects, ensuring timelines, budgets, and objectives are strictly adhered to.
  • Lead the deployment of cloud‑based and on‑premises solutions, hybrid architectures, and advanced security systems.
  • Provide insights and technical guidance on IT strategy to align with the organization’s long‑term goals.

8. Documentation and Reporting

  • Maintain detailed technical documentation, including network diagrams, system configurations, change logs, and resolution workflows.
  • Deliver performance reports to stakeholders and propose strategies for improving IT policies, operations, and utilization.

Qualification

  • Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related technical field.
  • Certifications:
  • Cisco Certified Network Professional (CCNP), CompTIA Security+, Microsoft Certified:
    Azure Systems Administrator, or equivalent.
  • Preferred: Certified Information Systems Security Professional (CISSP), ITIL Certification, or AWS/Azure Cloud Architect certifications.

Experience

  • 5+ years of experience in IT infrastructure management, technical support, or related roles.
  • Experience working in an asset management environment is preferred.

IT Systems Management

  • Proficiency in managing Windows/Linux servers, network infrastructure, and enterprise software applications.

Cybersecurity Knowledge

  • Strong understanding of cybersecurity protocols, including firewalls, antivirus, and data protection measures.

Problem‑Solving

  • Excellent troubleshooting skills with the ability to quickly diagnose and resolve complex IT issues.

Communication

  • Strong interpersonal and communication skills, able to explain technical information to non‑technical users.

Teamwork

  • Ability to work collaboratively with cross‑functional teams and external vendors.
  • Capable of working in a fast‑paced environment, managing multiple priorities, and adapting to new technologies and challenges.

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Title: Senior Digital & Technology Officer

Company: Modon

Location: Abu Dhabi, UAE/Dubai

Category:

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