Overview
Senior Data Center Engineer – Operation – KSA Jobs in Na‘jān, Saudi Arabia at Arab National Bank
Location: Na‘jān
Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
Monitor the Engineers’ corrective maintenance visits to ensure they are undertaken efficiently and timely, meeting client satisfaction.
Support Datacenter engineers in operational activities, providing guidance and ensuring that work implemented meets required standards and adheres to set milestones.
Prepare and submit weekly and monthly progress reports to the Datacenter team leader to clarify the current status and progress of assigned tasks.
Participate in project planning for all technical aspects related to the team. Support the Team Leader in hiring new resources if needed.
Act as the technical interface with the client regarding any queries concerning the installation phase.
Manage the customer UATs.
Handle and manage downtime activities and their procedures.
Support our customers inside and outside KSA.
Investigate and identify the root cause of incidents.
Escalate customer satisfaction problems to the Data Center Team Leader or Technical Project Services if necessary.
Provide third-level support to the technical Data Center engineers.
Provide technical training to new staff and measure their capabilities.
Responsible for personal and engineer development to meet business requirements.
Prepare, compile, and review the Project Technical Documentation detailing the installation work and submit it to the team leader.
Supervise the enrichment of the knowledge base system.
Skills
• Excellent communication, interpersonal, and negotiation skills.
• Excellent people management skills.
• Excellent analytical and problem-solving skills.
• Excellent command of English.
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Title: Senior Data Center Engineer – Operation – KSA
Company: Arab National Bank
Location: Na‘jān, Saudi Arabia
Category: Engineering (Systems Engineer, Data Engineer)
