Overview
Senior Customer Service Officer | UAE Jobs in Abu Dhabi, UAE at ADIB – Abu Dhabi Islamic Bank
Senior Customer Service Officer ADIB – Abu Dhabi Islamic Bank, Abu Dhabi, United Arab Emirates Role
Purpose:
Deliver excellent customer service in accordance with agreed standards. Key Accountabilities of the role: Â Responsible to close customer complaints and ensure that customer is satisfied with the service provided Ensure TAT is adhered to and where possible exceed customer expectations Ensure customer is constantly informed on status of his/her query. Co-ordinate and liaise with other departments in a professional manner Deliver right levels of service skills support & coach other colleagues Participate in regular review and development meeting with key stakeholders Ensure compliance with bank policies Positive customer feedback Ensure customer queries are resolved with agreed TAT Deliver
professionalism
when dealing with customers and other departments  Specialist Skills / Technical Knowledge Required for this role:  Customer service skills to resolve customer complaints Display
flexibility
in dealing with clients and other team members Good
problem-solving skills
Excellent
communication skills
Excellent decision-making skills 2 years’ experience  Previous experience required (if any):  Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product In depth understanding of the internal process, procedures and internal systems  This position is for UAE Nationals only. Â
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Title: Senior Customer Service Officer | UAE
Company: ADIB – Abu Dhabi Islamic Bank
Location: Abu Dhabi, UAE
Category: Customer Service/HelpDesk, Finance & Banking
