Overview
Senior Customer Quality Specialist Jobs in Dammam, Saudi Arabia at Hitachi Automotive Systems Americas, Inc.
Location: Dammam, Eastern Region, Saudi Arabia
Job : R
Date Posted:
Company Name: HITACHI ENERGY LTD
Profession (Job Category): Quality Management
Job Schedule: Full time
Remote: No
Responsibilities
- Manage both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction.
- Conduct systematic root-cause analysis and develop corrective and preventive action plans to solve issues and prevent recurrence.
- Define and execute containment actions/corrections rapidly to limit impact on customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
- Maintain customer satisfaction ratings and conduct customer audits.
- Update customers in a timely fashion regarding the status of quality issues or requests to gain trust and maintain positive relationships.
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Qualifications
- Bachelor’s degree in engineering, preferably Electrical or Mechanical.
- 12-15 years of experience in quality management, including handling quality escalations and collaborating with cross-functional teams.
- Strong knowledge of GIS products, HV sub-station protection and operations.
- Experience with Quality Control/Quality Assurance, QMS, internal quality auditing, quality tools, RCA, Lean Six Sigma, and SAP QM Module.
- Excellent communication and presentation skills, ability to perform root-cause analysis, and strong problem-solving skills.
- Proficiency in both spoken and written English.
Accessibility and Reasonable Accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. Please include your contact information and specific details about your required accommodation to support you during the job application process.
Title: Senior Customer Quality Specialist
Company: Hitachi Automotive Systems Americas, Inc.
Location: Dammam, Saudi Arabia
Category: