Overview
Senior CRM Consultant – Microsoft Dynamics 365 Jobs in Doha, Qatar at Swatxsolutions
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Job Summary
We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.
Job Summary
We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.
Key Responsibilities
Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
Develop and optimize workflows, plugins, Power Automate flows, and custom applications
Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
Work closely with stakeholders to gather business requirements and translate them into technical solutions
Perform data migration, system upgrades, and performance optimization
Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
Troubleshoot and resolve CRM-related technical issues and provide support for end-users
Stay updated on Microsoft Dynamics 365 and Power Platform advancements
Provide guidance and mentorship to junior team members
Requirements
Qualifications & Skills
Bachelor’s degree in Computer Science, Information Technology, or related field
5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
Expertise in customizing forms, entities, business rules, workflows, and security roles
Proficiency in C#, JavaScript, .NET, and SQL Server
Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
Knowledge of Azure services (Logic Apps, Functions, Dev Ops) is a plus
Familiarity with Agile (Scrum, SAFe) methodologies
Excellent problem-solving and communication skills
Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Consulting, Information Technology, and Sales
Industries
IT Services and IT Consulting
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Title: Senior CRM Consultant – Microsoft Dynamics 365
Company: Swatxsolutions
Location: Doha, Qatar
Category: IT/Tech (IT Consultant, CRM System, Systems Analyst, Technical Support)
