Overview
Senior Business Analyst (Arabic & English) Jobs in Dubai, Dubai, United Arab Emirates at Safe City Group
Title: Senior Business Analyst (Arabic & English)
Company: Safe City Group
Location: Dubai, Dubai, United Arab Emirates
We are looking for a Senior / Lead Business Analyst to drive business analysis, requirements engineering, and process optimization across a portfolio of core business applications.
This role is ideal for someone who can act as the bridge between business stakeholders, operations teams, and technical delivery teams, ensuring complex requirements are captured clearly, prioritized effectively, and translated into scalable digital solutions. You will play a key role in supporting operational excellence, governance, compliance, and customer service objectives across a large, high-impact environment.
What you’ll be doing:
- Lead workshops and stakeholder interviews to gather business, functional, and operational requirements
- Translate business needs into BRDs, FRDs, user stories, acceptance criteria, process flows, and use cases
- Analyze current pain points and identify automation and optimization opportunities
- Maintain end-to-end traceability from requirements through delivery, testing, and sign-off
- Support enhancements, new modules, and transformation initiatives across core business systems
- Act as the key link between business teams, vendors, and internal delivery teams
- Facilitate workshops, demos, steering meetings, and decision-making sessions in Arabic and English
- Challenge ambiguous requests and convert them into structured, measurable deliverables
- Map AS-IS / TO-BE processes and identify inefficiencies, overlaps, and control gaps
- Ensure proposed solutions align with governance, compliance, audit, and operational controls
- Define KPIs, SLAs, and reporting requirements to improve visibility and decision-making
- Prepare UAT scenarios, business test cases, and sign-off criteria
- Support SIT/UAT, go-live readiness, training, hypercare, and user adoption
- Develop user guides, SOPs, and training materials in both Arabic and English
What we’re looking for:
- 7+ years of experience as a Business Analyst, including 3+ years in a senior capacity
- Strong background in enterprise environments with multiple stakeholders and mission-critical systems
- Proven expertise in:
- requirements gathering
- BRD / FRD / SRS documentation
- process mapping
- gap analysis
- UAT and solution validation
- Experience working on business applications related to government services, transport, traffic, inspection, CRM, operations management, or customer-facing digital platforms
- Strong understanding of Agile, Scrum, Waterfall, ITIL, SDLC, and change management
- Hands-on experience with tools such as Azure DevOps, Jira, TFS, Visio, Power BI, SQL, BPMN tools, and Microsoft 365
- Strong stakeholder management skills with the ability to work confidently across executive, operational, and technical audiences
- Excellent analytical thinking, documentation discipline, and communication skills
- Ability to manage multiple concurrent initiatives in a high-volume, high-pressure environment
- Fluent Arabic and English are mandatory (spoken and written)
Preferred background:
- Experience in UAE government, semi-government, transport, traffic, or regulated service environments
- Bachelor’s degree in Business, IT, Engineering, MIS, or a related field
- Certifications such as CBAP, PMI-PBA, Agile BA, ITIL, or Scrum Product Owner are a plus
This is a great opportunity to join a complex, high-visibility environment where strong business analysis directly shapes digital transformation and service delivery.