Overview
Senior Area Manager Jobs in Dubai, UAE at CHALHOUB Group
Lead by example
and represent thebrand by communicating its values and philosophy though allactivities and interactions with customers and other teammembers
Define, execute and monitor the storeaction plan to achieve
sales targets
andKPIs.Manage the customer database to buildstrong relationship with customers and create future potentialselling opportunities
Stay ahead of latesttrends, products and competitors and share feedback with relevantstakeholders in the back-office team. Conduct quarterly SWOTanalysis and discuss the outcome with your team and linemanager.
Think hybrid by leveraging all type ofpoint of sales online and offline.
Team Leadership
and Development Provide aclear vision to the team about the business and store’svision and key directions
Identify, recruit,develop and retain strong talents
Create apositive
work environment
based on trust,
respect
and fairness andbe the voice of the employees when needed by sharing any of theirfeedback, challenges and concerns with the
leadership
and HRteams.
Act as a coach for the team members andpromote growth mindset by leveraging the Group’savailable learning tools and platforms an constantly monitor theteam’s development plans and professionalgrowth.
Ensure performance improvement plansare discussed and documented in a
transparent
manner.
Customer Experience Develop the omnichannel mindset amongthe team by constantly promoting the different touchpoints of thecustomer experience (physical and digital).Usethe clienteling approach and techniques with a focus on VIPs,leveraging customer data to proactively catering to their needs andpreferences, the brand’s ecommerce business includingdifferent activities, offerings, activations,etc.
Recruit new clients and convert them intoloyal VIP customers by providing them with an excellent experienceand constantly networking with them Operational Excellence Ensure all sales and operationalpolicies and procedures (SOP’s) are followed andmaintained in the store.
Ensure e-commerceorders are prepared and processed within the set SLAs in terms oftime and quality and no fulfillment action is pending in thestore.
Leverage available technology tools whenavailable to support customer experience in and outside of store(Clienteling app, OMS, Whatsapp Business, etc.) and ensure the teamis well versed with it or overwise trained onit.
Ensure all operating standards are followedfrom stock replenishment to organising displays as per thebrand’s VM guidelines.
Ensure ahealthy floor coverage by analyzing historical traffic data andanticipating peak hours
Ensure that allprocesses are compliant with legal, safety, security, retail storeoperations and HR guidelines, work closely with relevant teams toconstantly improve them and escalate any issues or concerns forprompt action.
What You’llNeed To Succeed Experience in leading a Fashion Retail store, with a sizeable team Commerciallysavvy with the ability to manage high volumes of stock/Skus andstore footfall  Key Skills   Store Manager
Employment Type
:
Full-time Department /
Functional Area:
Top Management,
Senior Management
Experience:
2 Years – 0
Years years  Gender:  Male Vacancy:  1  Joining Date:
Wed, 01 Jan 2025
Title: Senior Area Manager
Company: CHALHOUB Group
Location: Dubai, UAE
Category: Retail, Management
