Senior Account Manager

Overview

Senior Account Manager Jobs in Riyadh, Riyadh, Saudi Arabia at MAZ NEXA

Title: Senior Account Manager

Company: MAZ NEXA

Location: Riyadh, Riyadh, Saudi Arabia

Job Title

Senior Account Manager

Location

Riyadh, Saudi Arabia

Employment Type

Full-time, On-site

Job Summary

MAZ NEXA is seeking an experienced, strategic, and client-focused Senior Account Manager to lead key client accounts and build strong, long-term partnerships.

The ideal candidate will have a minimum of five years of relevant experience in account management, marketing, digital marketing, and social media marketing. Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.

This role requires excellent client relationship management, strong commercial awareness, strategic thinking, and the ability to manage multiple integrated marketing projects from planning through execution.

The Senior Account Manager will act as the primary link between clients and MAZ NEXA’s internal teams, ensuring that client objectives are clearly understood, projects are delivered on time and within scope, and all work meets the agency’s quality standards.

Key Responsibilities

• Manage a portfolio of key client accounts and serve as the primary day-to-day point of contact.
• Build trusted, long-term relationships with clients by developing a strong understanding of their businesses, industries, audiences, challenges, and marketing objectives.
• Lead client meetings, presentations, strategic discussions, campaign reviews, and account-planning sessions.
• Translate client requirements and business objectives into clear marketing strategies, project briefs, scopes of work, timelines, budgets, and measurable deliverables.
• Develop annual, quarterly, and campaign-level account plans aligned with client objectives.
• Collaborate closely with Strategy, Creative, Content, Social Media, Digital Marketing, Performance Marketing, Media Buying, PR, Production, SEO, Web Development, and Project Management teams.
• Ensure internal teams clearly understand client requirements, priorities, deadlines, approval processes, and expected outcomes.
• Manage integrated marketing campaigns across digital, social media, content, creative, paid media, performance marketing, PR, web, SEO, and other relevant channels.
• Monitor project timelines, budgets, deliverables, approvals, risks, and overall account performance.
• Ensure all projects and campaigns are delivered on time, within the agreed scope and budget, and according to MAZ NEXA’s quality standards.
• Review work before it is presented to clients to ensure strategic alignment, accuracy, consistency, and quality.
• Manage client feedback professionally and ensure that comments, revisions, and approvals are communicated clearly to internal teams.
• Identify potential challenges early and resolve client concerns, project risks, and account issues proactively.
• Prepare proposals, presentations, status reports, campaign reports, account reviews, and performance summaries.
• Analyse campaign performance and work with internal specialists to provide clients with meaningful insights, recommendations, and optimisation opportunities.
• Develop account growth strategies and identify suitable opportunities for upselling and cross-selling MAZ NEXA’s services.
• Support client retention, contract renewals, scope expansions, and long-term account growth.
• Maintain strong commercial awareness by monitoring account scope, budgets, resources, profitability, and additional client requests.
• Identify out-of-scope requests and coordinate the preparation of additional proposals, budgets, or change requests when required.
• Support new-business opportunities, proposals, pitches, and presentations alongside the Business Development and Strategy teams.
• Monitor relevant industry, marketing, digital, and social media trends and provide strategic recommendations to clients.
• Maintain accurate account documentation, meeting notes, action plans, project updates, approval records, and client communications.
• Mentor and support Account Managers, Account Executives, and junior team members when required.
• Contribute to improving MAZ NEXA’s account-management processes, service quality, client experience, and internal ways of working.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, Advertising, Public Relations, or a related field.
• A minimum of five years of professional experience in account management, client servicing, marketing, digital marketing, social media marketing, or integrated communications.
• Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
• Proven experience managing multiple client accounts and complex integrated marketing projects simultaneously.
• Demonstrated experience managing client relationships, project scopes, budgets, timelines, deliverables, and cross-functional teams.
• Strong understanding of marketing, digital marketing, social media marketing, content, creative, paid media, performance marketing, SEO, web, analytics, and campaign reporting.
• Experience leading client meetings, strategic presentations, campaign reviews, and account-planning discussions.
• Strong commercial understanding, including account growth, retention, renewals, upselling, cross-selling, scope management, and profitability.
• Experience using project-management, CRM, analytics, reporting, or marketing platforms is an advantage.
• Previous experience working with clients in Saudi Arabia or the GCC is highly preferred.

Skills and Competencies

• Excellent client relationship management and client-servicing skills.
• Strong leadership, ownership, and stakeholder-management abilities.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong presentation, negotiation, facilitation, and influencing skills.
• Excellent project-management and organizational skills.
• Strong commercial awareness and business-development mindset.
• Ability to manage multiple clients, campaigns, and projects simultaneously under tight deadlines.
• Strategic thinking with the ability to connect marketing activities to business objectives.
• Strong understanding of digital marketing and social media platforms, channels, and performance indicators.
• Ability to interpret campaign data and translate it into clear insights and recommendations.
• Strong problem-solving and decision-making abilities.
• Close attention to detail, accuracy, quality, and follow-through.
• Ability to remain professional, composed, and solution-oriented when managing challenging situations.
• Collaborative team player with the ability to work effectively across multiple departments.
• Proactive attitude with a strong sense of responsibility and accountability.
• Proficiency in Microsoft Office, Google Workspace, presentation tools, and relevant project-management platforms.

Preferred Candidate Profile

The ideal candidate is an experienced agency professional who understands how to balance client expectations, strategic quality, operational delivery, and commercial performance.

They should be confident managing senior stakeholders, capable of leading integrated marketing accounts, and comfortable working with creative, digital, social media, performance, media, PR, and technical teams.

The successful candidate will be highly organized, commercially aware, proactive, and focused on delivering an exceptional client experience while protecting the quality and profitability of the agency’s work.

What Success Looks Like

Success in this role will be measured through:

• Strong client satisfaction and long-term relationship development.
• Successful retention and renewal of assigned accounts.
• Consistent delivery of projects on time, within scope, and according to quality standards.
• Effective management of client expectations, feedback, budgets, and account risks.
• Clear and professional account communication and reporting.
• Achievement of agreed campaign and account objectives.
• Identification of suitable account-growth, upselling, and cross-selling opportunities.
• Strong collaboration with internal departments and delivery teams.
• Positive contribution to the development of junior account-management team members.