Security Screening Systems Service Director

Job Purpose

To perform the assigned role within the Security Screening package covering security screening equipment uptime, maintenance support, AVSEC interface and regulatory-sensitive fault recovery, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER’s performance-based FM model.

Key Responsibilities

Deliver the Security Screening package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.

Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.

Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.

Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.

Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.

Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.

Protect screening lane/equipment availability, regulatory-sensitive uptime, safe maintenance access and evidence-based fault reporting.

Coordinate with AVSEC/Security Operations to minimize checkpoint impact and protect confidentiality of security systems.

Qualifications, Experience and Courses

Degree/equivalent in business, facilities management, engineering or relevant field; 15+ years in FM covering engineering/maintenance services, including 10 years in senior roles leading large teams; minimum 5 years GCC experience; English proficiency mandatory, Arabic beneficial; complex stakeholder/live operations experience.

Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.

Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.

Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.

Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.

Airport-Specific Competencies

Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.

Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.

Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.

Key Deliverables / KPIs

SLA/KPI compliance

Zero uncontrolled safety/security breach

Quality of evidence and reporting

Timely escalation and corrective action closure

Equipment uptime

Fault response/restoration

Regulatory-sensitive reporting