Overview
Sales Supervisor – Mercedes Benz Jobs in Kuwait City, Al Asimah, Kuwait at Al Mulla Group
Title: Sales Supervisor – Mercedes Benz
Company: Al Mulla Group
Location: Kuwait City, Al Asimah, Kuwait
Responsibilities
1. Operations
Assist with implementing the retail sales strategy internally and in conjunction with brand standard
Lead, train, and motivate the sales team to meet and exceed sales targets and KPIs
Actively implement the showroom standard operating procedures and continuously monitor the processes to ensure optimization
Ensure the pre-delivery inspection has been completed according to the brand policies
Ensure that vehicle hand-over is done according to brand distributor standards
Ensure the DMS is continuously updated with accurate vehicle information and stock levels
Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels
Properly apply leads management & follow up process for current & potential customers
Conducts regular & one-one meetings with the sales team
Provide regular reports on showroom and sales team performance for the management
2. People
Apply a structured onboarding plan for all new employees in line with AMA standards
Establish business objectives and personal development goals and monitor performance against agreed targets
Keep the sales team updated on product knowledge, competitor offerings, and market trends
Determine training needs and secure suitable training for the sales team
Provide continuous guidance, support, and feedback to subordinates
Encourage compliant behavior and ensure company HR policies are always adhered to
3. Customer
Handle high-level customer interactions and resolve issues promptly and professionally
Review all customer surveys (visit surveys, lost sales, and sales call analysis) weekly, identify trends, and develop appropriate action plans action against critical customer feedback
Ensure that professional service is provided to every customer according to brand image
Develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.
Educational Qualification
Bachelor in Business Administration
Experience
Years of Experience: 3 – 5 Years
Field of Experience : Automotive Sales
Skills
Adequate knowledge of automotive high-volume sales & showroom operations
Sales driven character with proven record of exceeding sales target
Strong leadership skills in team building, motivation, and interpersonal relationships
Proficient in Microsoft Office and retail management software (CDK)
Excellent interpersonal communication skills
High leadership, people management, and motivation skills
Flexible approach to work and able to adapt and thrive in a changing environment
Adaptable to flexible schedule, including weekends and holidays as needed
Job Remarks
Preferred Language: Arabic, English
Job Country : Kuwait
Duty Shift / Timings : One Shift / 8:30 am to 5:30 pm / 12:30 pm – 8:30 pm (Rotational Shift)
