Overview
Sales Operations Manager | Al-Futtaim Automotive | OMASCO Jobs in Muscat, Oman at Al Futtaim Group
Overview of the role
The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.
What you will do
• Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.
• Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.
• Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.
• Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.
• Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.
• Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.
• Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.
• Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.
• Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.
• Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.
Title: Sales Operations Manager | Al-Futtaim Automotive | OMASCO
Company: Al Futtaim Group
Location: Muscat, Oman
